My cart (0)

FAQ

Our shipping fees are determined by your geographical location.

 

We make an effort to be able to ship our goods to as many countries as possible, and in the event your country is not listed for shipment please contact us at +45 39 56 15 55 or at shop@brdr-kruger.dk. We will do our best to accommodate your wish.

 

We ship goods by parcel post in order to make it possible to track the parcel in the event of problems. The goods are insured during shipment.

  

  • Any complaints in the event of visual parcel damage or complete or partial loss of parcel content should be made immediately upon receipt. Delivery service must make a note of damage parcel.
    In the event of invisible parcel damage, complaints should be made to the forwarder asap in form of documentation.

  • We always make sure to package goods carefully in order to minimise shipping damage.

 

Right to return

Brdr-kruger.com offers a 14 days right to return in force from the day you receive the goods. Goods must be returned unused and in the same condition as they were received. Once we receive the goods and approve their return the purchase amount will be transferred to your account. Refunds are only made to credit cards used to purchase goods in order to prevent illegal use of stolen credit cards. Remember to keep the post office receipt as documentation that the goods have been shipped. Return of goods takes places at your own account.

 

Complaints

All goods are subject to the rules in the Danish Sale of Goods Act on a 2 years right to complain. The right to complain means that customers are able to complain about errors and defects that have arisen within 2 years from the purchase of goods.

 

The right to complain does not cover errors or defects as a result of misuse or improper care.

 

To make a complaint please contact customer service by phone at +45 39 56 15 55 or send an e-mail to shop@brdr-krüger.dk.

 

When an agreement has been reached with regard to the complaint, brdr-kruger.com will pay any shipping fees in connection with the complaint.

Delivery

Delivery time

At brdr-kruger.com we aim for a speedy delivery, here is a list of delivery time on the different products

 

  • Bølling Tray Table, approx. 2 weeks
  • Lune Lamp and Pendle, approx. 2-3 weeks
  • Ferdinand, can varied from 6-8 weeks
  • Mokuba Rocking Horse, approx. 1-2 weeks
  • Wooden Monkey, approx. 2-3 weeks

 

Danish Sale of Goods Act on a 2 years right to complain. The right to complain means that customers are able to complain about errors and defects that have arisen within 2 years from the purchase of goods.

 

The right to complain does not cover errors or defects as a result of misuse or improper care.

 

To make a complaint please contact customer service by phone at +45 39 56 15 55 or send an e-mail to shop@brdr-krüger.dk.

 

When an agreement has been reached with regard to the complaint, brdr-kruger.com will pay any shipping fees in connection with the complaint.

Every product has a different production time.

Products Production time Transportation time
* Business days Denmark Europe Rest of the world
Bølling Tray Table 14 days 1 day 1-3 days 5-6 days
Luna Lamp 14 days 1 day 1-3 days 5-6 days
Ferdinand Chair 40 days 1 day 1-3 days 5-6 days
Theodor Chair 40 days 1 day 1-3 days 5-6 days
Mokuba Rocking Horse 10 days 1 day 1-3 days 5-6 days
Wooden Monkey 20 days 1 day 1-3 days 5-6 days